Refund policy

Cancellation Policy

We offer a 24-hour window to cancel any retail-priced order. If you need to cancel your order, please email support@hamptonjamesclothing.com within 24 hours of placing your order, and include your order number in the message.

  • Custom Orders (including embroidery or monograms): May be eligible for cancellation within 24 hours only if production has not yet started. Refunds will be issued in the form of store credit.\=

  • Preorder Items: Eligible for cancellation within the 24-hour window. Refunds will be issued in the form of store credit.

  • In-Stock: May be canceled within 24 hours; eligible for store credit only after this period.

  • All SALE items are final sale and not eligible for cancellation, return, refund, or exchange.

After 24 hours, all orders are considered final and are no longer eligible for cancellation.

Return Policy

At Hampton James Clothing, we take great pride in the craftsmanship and quality of every item we produce. Due to the personalized nature of our products, all customized and embroidered items are considered final sale and are not eligible for return or exchange unless deemed substantially defective.

If you believe your product contains a defect, please contact us at support@hamptonjamesclothing.com within 7 days of delivery. We are happy to evaluate and resolve any valid concerns.

Eligibility for Cancellation (PreOrder Products):

All preorder estimated ship dates are approximate and subject to change due to manufacturing, supply chain, or shipping delays. We will communicate any significant delays via email.

If a preorder shipment is delayed beyond 4 weeks past the estimated delivery window, customers may request a full refund in the form of store credit. Preorder cancellations outside the 24-hour window will only be honored if the delay exceeds 4 weeks beyond the original estimated ship date.

Eligibility for Return or Refund (Customized Products):

To qualify for a refund or replacement:

  • The item must contain a substantial defect or fail to meet the approved specifications.

  • The defect must be the result of an error in our customization or production process.

  • Minor variations in embroidery placement (up to ¼ inch in any direction) fall within acceptable production tolerances and do not qualify as defects.

  • Design Adjustments at Designer's Discretion: Hampton James Clothing reserves the right to make reasonable design adjustments to ensure the highest quality result for each customized item. This includes, but is not limited to, stacking names or text across multiple lines, adjusting font size, modifying letter spacing, or repositioning design elements to accommodate the available embroidery or personalization area. These adjustments are made at the sole discretion of our design team and are considered part of our standard customization process. Such modifications do not constitute a defect and are not eligible for return, refund, or replacement.

We reserve the right to request photographic proof of the issue prior to authorizing any resolution.

If a return is exceptionally approved, a 25% Customization Impact Fee will be deducted from the refund or store credit amount to reflect the reduced resale value of personalized goods. This fee is non-negotiable.

If the approved resolution is a return rather than an exchange, the customer will receive a store credit equal to the adjusted amount.

All return requests must be submitted within 7 days of receipt and are subject to review and approval.

We appreciate your understanding and encourage all customers to carefully review sizing charts, personalization fields, and order details before submitting.

If you have any questions, please don’t hesitate to reach out to us at support@hamptonjamesclothing.com.

Sales & Price Adjustment Policy

At Hampton James Clothing, we do not offer price matching or post-purchase price adjustments. All promotions and sales are ran at our sole discretion and may be time-limited or exclusive to specific collections, platforms, or customer groups. Discounts or promotional pricing cannot be applied to previously purchased items under any circumstances. We reserve the right to modify or discontinue any promotion at any time without prior notice.

Damages and issues

At Hampton James Clothing, we stand behind the quality of our products and packaging. If your order arrives damaged or contains a manufacturing defect, please notify us within 7 days of delivery so we can promptly address the issue.

Once an order has been tendered to the carrier, Hampton James Clothing is not responsible for any loss, damage, or delay that occurs during transit. All shipping-related claims, including damaged or lost packages, are the responsibility of the customer and must be filed directly with the carrier. Hampton James Clothing is not liable for any packages once they have left our facility and are in the possession of the shipping carrier. 

To be eligible for a replacement:

  • The defect must be substantial and result from an error in the production or customization process.

  • If the item was damaged during shipping, clear evidence of shipping-related damage must be provided.

We reserve the right to request photographic proof of the damage or defect before authorizing a replacement or resolution.

To report a damaged or defective item, please email support@hamptonjamesclothing.com with:

  • Your order number

  • A clear description of the issue

  • Photos that clearly show the problem

Our team will review your request and respond as quickly as possible with the appropriate next steps.

 

 

Wholesale Terms and Conditions Return and Refund Policy

All wholesale orders placed with Hampton James Clothing are considered final sale and are not eligible for return or exchange unless the items arrive damaged or materially defective. For other wholesale terms and conditions please see the Wholesale Direct page located here

If you receive damaged or defective merchandise, you must notify us within 7 days of delivery by emailing wholesale@hamptonjamesclothing.com.

To be eligible for review:

  • The item(s) must exhibit a substantial defect due to an error in manufacturing or during transit.

  • Minor variations in embroidery placement or customization are considered within acceptable production tolerance and do not qualify as defects.

  • Clear photographic evidence of the defect or damage must be provided for all claims.

Once reviewed, we will determine the appropriate resolution, which may include replacement or store credit. We do not offer refunds on wholesale transactions under any circumstance.

We appreciate your partnership and thank you for understanding the final sale nature of wholesale orders. Should you have any concerns, please contact us at wholesale@hamptonjamesclothing.com.