FAQs

    1. What types of payment methods do you accept? We accept all major credit cards, PayPal, and other electronic payment methods.

    2. How long does it take to process and ship my order? It takes approximately 3-4 weeks for us to process and ship your order. All orders are shipped with a tracking number that can be tracked on our website.

    3. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing your order. After this time period, we cannot guarantee that we will be able to cancel your order. If you need to cancel your order, please contact us at support@hamptonjamesclothing.com. You may be offered a full refund or store credit depending on the item purchased.

    4. Do you offer refunds? We only offer refunds for substantial defects in our products. If you receive a defective product, please contact us at support@hamptonjamesclothing.com within 7 days of receiving your order. You will be eligible for a full refund or exchange for a defective product  

    5. Can I exchange an item? We do not offer exchanges on customized orders if the product has started production. On ALL blank orders, pending current stock levels, we will honor returns up to 14 days after delivery confirmation date. If you need a different size or color, please contact us via email at orders@hamptonjamesclothing.com

    6. How do I know what size to order? Please refer to our size chart for guidance. If you have any questions about sizing, please contact us at via the support chat in the bottom left.

    7. How can I track my order? You can track your order on our website using the tracking number provided in your shipping confirmation email.

    8. How do I know if my order has shipped? You will receive a shipping confirmation email with your tracking number once your order has shipped.

    9. What should I do if my order is damaged? If your order is damaged during shipping, please contact us at orders@hamptonjamesclothing.com within 7 days of receiving your order.

    10. How can I contact customer service? You can contact customer service by emailing us at support@hamptonjamesclothing.com. We will respond to your inquiry as soon as possible.
    11. Will my purchases be used for promotion of Hampton James online and on social media? By purchasing from our store, customers acknowledge and agree that we reserve the right to use images of the items they purchase for marketing and promotional purposes, including on our website and social media channels. Such images may include the monogrammed names or initials of the customer's child. Customers understand that these images may be used to showcase our products and services and to promote our business. Customers acknowledge that they will not be entitled to any compensation or royalties in connection with our use of these images. If customers do not wish to have their purchased items' images used for marketing purposes, they must notify us in writing at the time of purchase.

 

If one of your questions was not answered above, please send us an email to support@hamptonjamesclothing.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.


Thank you, Happy Shopping!