FAQs

What types of payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and other electronic payment methods.

How long does it take to process and ship my order?

  • Customized Orders: Please allow approximately 4–6 weeks for production and shipping.

  • Blank (Non-Customized) Orders: These will ship within 3–5 business days.
    All orders include a tracking number which will be provided in your shipping confirmation email.

Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it. After that period, we cannot guarantee cancellation as production may have begun.
To request cancellation, please email support@hamptonjamesclothing.com. Refunds or store credit will be considered based on the status and type of order.

Do you offer refunds?
We only issue refunds for items with substantial defects.
If your order arrives defective, contact us at support@hamptonjamesclothing.com within 7 days of delivery. Approved claims will be eligible for a full refund or replacement.

Can I exchange an item?

  • Customized Orders: We do not offer exchanges once production has started.

  • Blank Orders: Exchanges or returns are accepted within 14 days of delivery, subject to stock availability.
    For sizing or color changes, email us at orders@hamptonjamesclothing.com.

How do I know what size to order?
Please refer to our [Size Chart] on the product page. If you need additional help, contact us via live chat (bottom left of the site) or email support@hamptonjamesclothing.com.

How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email. This number can also be entered on our website’s tracking page.

How do I know if my order has shipped?
Once your order has been shipped, you will receive a confirmation email with your tracking number.

What should I do if my order is damaged?
If your order arrives damaged, please email orders@hamptonjamesclothing.com within 7 days of receiving your package. We will promptly address your issue and provide resolution.

How can I contact customer service?
Email us at support@hamptonjamesclothing.com and our team will respond as soon as possible.

Will my purchases be used for promotion of Hampton James online and on social media?
By purchasing from Hampton James Clothing, you agree that we may use images of your purchased items for promotional purposes on our website, email campaigns, and social media. This may include images showing monogrammed names or initials.
If you do not want your order featured, please notify us in writing at the time of purchase by emailing support@hamptonjamesclothing.com. No compensation will be provided for use of such images.

What should I do if I entered the wrong shipping address?
If you entered the wrong shipping address, please email support@hamptonjamesclothing.com immediately. We will do our best to update your address if your order has not yet been processed. Once your order ships, we are unable to reroute it.

Can I add to or change my order after placing it?
We are unable to modify orders once placed, including adding items or changing sizes. You may cancel within 24 hours and place a new order, subject to availability. For help, please contact support@hamptonjamesclothing.com.

Do you charge sales tax?
Sales tax will be applied to orders shipped to states where we are required to collect tax. This will be calculated at checkout. Wholesale accounts must submit a valid resale certificate to be exempt.

Do you offer discount codes or sales?
Yes, we occasionally run promotions for seasonal events, holidays, or new product launches. Be sure to subscribe to our email list and follow us on Instagram to receive exclusive access to upcoming promotions.

 

If one of your questions was not answered above, please send us an email to support@hamptonjamesclothing.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.


Thank you, Happy Shopping!